Design Process for Global Service Learning Project

Agent-Based System Design for Service Process

Compared with traditional manufacturing scheduling, service process scheduling poses additional 7 challenges attributable to the significant customer involvement in service processes. In services, there are typically 8 no inventoried products, which make the service provider’s capacity more sensitive to dynamic changes. Service 9 process scheduling objectives are also more complicated due to th...

Project-based Learning for Experimental Design Research

Project-based learning has been illustrated to be an effective means of teaching students many of the "real-world" issues that arise during the course of engineering projects. However, project-based learning tends to have a product-centric focus. This paper describes an experimental run of a project-based learning program with a researchoriented focus, named "X-PBL." In this project, four colle...

SMART project: Industrial and Academic Collaboration for Service Design

Governments need to devise services centered on citizens and their needs. The SMART project focuses on the development and validation of new service science methodologies in e-Government domain to achieve value added services able to satisfy explicit and implicit citizen needs. To reach its goals, SMART benefits from the experience of industrial and academic worlds that sharing multidisciplinar...

Bayesian project diagnosis for the construction design process

This study demonstrates how subtle signals taken from the early stages within a construction process can be used to diagnose potential problems within that process. For this study, the construction process is modelled as a quasi-Markov chain. A set of six different scenarios representing various common problems (e.g. small budget, complex project) are created and simulated by suitably defining ...

Modèle orienté service pour la conception de parcours pédagogiques personnalisés. (Service-Oriented Model for Personalized Learning Process Design)